Resend alert to employees

[nattivillin]

Is there an easy way to do this?

A tech sometimes says "i didn't get the ticket" Can we right click the ticket and say resend alert?

[Support Team]

Alerts are sent from the back end... from the RangerMSP client you should use the 'Email' button found on the Tickets Window toolbar.

[nattivillin]

I looked there first, but there is no alerts to employees only customers.

[Support Team]

I'm not sure that I'm following you here - I was referring to sending the Ticket details by email using the 'Email' button... Let us know in case this does not help.

[nattivillin]

That works, but not what *exactly* what I was looking for.

I was looking to resend the original alert to the employee.