Email connector not retrieving email

[mzarillo]

I have setup a trial and am attempting to setup the email connector.

So far it will send email without problem, but is refusing to receive email from our POP3 server.

Aside from setting up store folders and server/account settings, is there something else that needs to be done to allow CommitCRM to retrieve emails?

[Support Team]

Thank you for posting this. Using \RangerMSP\Server\ServerConfig.exe utility you should configure your POP3 account settings and run some tests. Once it works you should install the RangerMSPServer service on your server. This service is the one in charge for popping emails and processing them (the Email Connector). In case the service is already installed you should restart it after changing the configuration settings.

The complete Email Connector configuration guide can be found here.

I hope this helps.

[mzarillo]

I have followed the instructions listed on that site step-for-step.

The connector is still able to send emails, but is not retrieving them from our pop server.

Other services are able to retrieve email from the same pop server using the same settings we have configured CommitCRM with.

[Support Team]

Please run a test from ServerConfig utility to verify your settings. If it'll fail please post here the message/s displayed during the test.

[mzarillo]

Here is the log when testing receiving settings:

> Connecting to Pop3 server...
< +OK Hello there.
> USER support@pcsentry.com
< +OK logged in.
> STAT
< +OK 6 102133
> LIST
< +OK POP3 clients that break here, they violate STD53.
> QUIT
< +OK Bye-bye.


Here is the log when sending:

Connecting to SMTP server...
< 220-host.pageonewd2.net ESMTP Exim 4.77 #2 Fri, 27 Jul 2012 09:50:59 -0400
< 220-We do not authorize the use of this system to transport unsolicited,
< 220 and/or bulk e-mail.
RequestDone Rq=0 Error=0
> EHLO support@pcsentry.com
< 250-host.pageonewd2.net Hello 173-163-157-99-cpennsylvania2.hfc.comcastbusiness.net [173.163.157.99]
< 250-SIZE 52428800
< 250-PIPELINING
< 250-AUTH PLAIN LOGIN
< 250-STARTTLS
< 250 HELP
RequestDone Rq=10 Error=0
> AUTH LOGIN
< 334 VXNlcm5hbWU6
> c3VwcG9ydEBwY3NlbnRyeS5jb20=
< 334 UGFzc3dvcmQ6
> QUlTQGRtaW4wMQ==
< 235 Authentication succeeded
RequestDone Rq=11 Error=0
> MAIL FROM:<support@pcsentry.com>
< 250 OK
RequestDone Rq=2 Error=0
> RCPT TO:<mzarillo@aisconsult.com>
< 250 Accepted
RequestDone Rq=4 Error=0
> DATA
< 354 Enter message, ending with "." on a line by itself
> From: support@pcsentry.com
Comments: This is a test
> To: mzarillo@aisconsult.com
> Subject: CommitCRM - ServerConfig - Public Email Address Test Email - Test From Email: support@pcsentry.com
> Sender: support@pcsentry.com
> Mime-Version: 1.0
> Content-Type: text/plain; charset="iso-8859-1"
> Date: Fri, 27 Jul 2012 09:51:26 -0400
> Message-ID: <20120727135126568.4017602226CA1948@Michael-PC>
> X-Mailer: ICS SMTP Component V2.55
>
> CommitCRM Test Email Body
>
> SMTP Host: host.pageonewd2.net
> Port: 587
> User Name: support@pcsentry.com
> Password: User Password
> .
< 250 OK id=1Sukwv-00058A-FA
RequestDone Rq=5 Error=0
> QUIT
< 221 host.pageonewd2.net closing connection
RequestDone Rq=6 Error=0

[Support Team]

The POP3 test seems to be working just fine here. Am I correct to assume that the service itself does not pop emails? if so, please use the Help > Technical Support menu in RangerMSP to send us your RangerMSP log files for analysis. Many times such issues (success with configuration but not in real-life) are related to privileges. The RangerMSPServer service runs on your user under the Local System user, which is usually much less privileges than the user you logged into Windows when testing the settings using ServerConfig.

[mzarillo]

The service is running on Windows with the highest privileges available. I have sent the log files as requested

[Support Team]

Thank you for the update. I checked and we haven't received your log files yet... please verify that the email was sent successfully.

[mzarillo]

Sending the email directly through the server appears to be failing. I have made a copy of the logs that I can send via manual email.

Should these logs be sent to Support @ ?

[Support Team]

yes. Thank you.