Employee Rate

[dytechs]

Is the employee rate supposed to be their pay rate or the rate charged to customer? I am finally taking the time to set things up correctly for items. Meaning I am entering the cost per item and the amount we are charging. Labor rates don't allow for a cost. So I have no way to entering what part of each labor hour we are actually profiting.

[Support Team]

Employee rates represent the default hourly amount you charge customers with. The default can be manually overwritten, or, using the Custom Pricing feature you can have the rates automatically set depending on the customer being serviced. This means that for Tech X you can charge 50/hr for one customer and 100/hr for another customer without having to remember anything - the system will set the employee rate automatically.

HTH