Feature request: Assigning multiple employees to a ticket

[Araphael]

Sometimes we work on tickets as a team, but we cannot add two or more employees to one ticket. It would be nice to be able to add more than 1 employee to one ticket, who can then perform his or her part and then mark themselves as done.

[Support Team]

Noted and will be reviewed. Thanks. Personally I think that having more than one Ticket Manager is not ideal, I also think that it might also break some of the logic within RangerMSP.
What you can do is classify such Tickets with a special status or use another field for such clarification and easily filter to see all such Tickets with this classification.

Thanks,
Dina

[aaspeer]

I am +1 on this as well. It was a feature in our previous CRM software, and was found to be very helpful when working on projects.

Austin Speer