During Trial - Cannot Edit Email Template

[allanc]

I am currently evaluating CommitCRM (free trial period).
I am trying to edit the an Email Ticket Template (Settings / Email Templates / Tickets).
The 'add field' button is disabled and I cannot modify any other part of the template.
This template has 'designed' at the end of the template name.

Thank you in advance.

[Support Team]

You CAN edit email templates during your trial.

I believe that you are trying to edit a System template. As you may see in the upper area of the template details window - you cannot edit a system template - but - you can copy it and customize it to your needs.

In other words - select the system email template you want to edit in the Email Templates List, select to Copy it and customize the copied template to you needs.

Hope this helps.
Dina

[jdixon]

I created my own tickets but they did not show up until after I restarted the CommitCRM application. I did restart the server service but still had to reload the program for it to show up under "Send Email"

[Support Team]

Reopening the Tickets window should do the work and in some cases the RangerMSP client. There's no need to restart any server side service... but, it does no harm :-)

[allanc]

>You CAN edit email templates during your trial.

I believe that you are trying to edit a System template. As you may see in the upper area of the template details window - you cannot edit a system template - but - you can copy it and customize it to your needs.
>

Yes, you are right.
I did not notice the comment 'System Template'.
The reason is:
When I was reading the documentation, I noticed somewhere the wording about not being able to edit the system templates.
It also mentioned something about 'designed' and I thought that meant that a 'copy' of the system templates (with 'designed' at the end of the description) was already included for me to work with.
I was obviously making an incorrect assumption.
Thank you very much for the prompt reply.