DynamicIT
November 1st, 2011, 07:55 PM
Hi Team,
We're not running as efficiently as we should be. We are a small shop of just 2.5 staff, but I'm about ready to add another full timer. Instead of adding to the chaos, I want to put a little better structure in place before a new hire starts.
As a part of an improvement process, I have been looking at moving to CW or AT. In looking at the competition, there are areas where CommitCRM needs development (a never-ending process!), and areas where CommitCRM does well. I wish to note publicly that CommitCRM's Support Team is one of the best I have come across for responsiveness (even if the answer is occasionally No).
Part of the reason for looking at the competition is because of their dashboards - the sort of thing that can be displayed on the 37" LCD recently mounted on the wall about 3 feet from me as a reminder to tech staff (including me) about billable time etc. If I can do this in CommitCRM economically, I'll stop looking elsewhere. Commit's new Statistics Board (in v5.6) is a start, but not heading in the direction I want to go.
What I think I want is a graphical indication of how we are tracking today and this week/month, plus a list of tickets nearing deadline, a list of tickets not touched in 72 hours, and how many incoming emails are unread.
This may be in the form of an executable file that runs on a scheduled task, reads an INI file (graph colouring conditions, staff to be included, possibly staff availability hours from a file) pulls this information using Commit's API's and writes an HTML file that the web browser automatically refreshes.
A sample layout is here: http://homepages.ihug.co.nz/~mirage1/temp/Commit%20Dashboard%20Sample.pdf (I can't see how to attach to this post)
QUESTIONS
- Does anyone have the skills to do this and want to send me ballpark figures?
- Is anyone else interested in this enough to advise they would pay around US$100 for this if it was developed and easy to run?
- Is anyone else strongly interested in this or similar functionality and wants to share development share costs?
- CommitCRM Team, do you think it likely this sort of functionality will be included within the next 12 months?
- CommitCRM Team, does accessing the API use a license?
We're not running as efficiently as we should be. We are a small shop of just 2.5 staff, but I'm about ready to add another full timer. Instead of adding to the chaos, I want to put a little better structure in place before a new hire starts.
As a part of an improvement process, I have been looking at moving to CW or AT. In looking at the competition, there are areas where CommitCRM needs development (a never-ending process!), and areas where CommitCRM does well. I wish to note publicly that CommitCRM's Support Team is one of the best I have come across for responsiveness (even if the answer is occasionally No).
Part of the reason for looking at the competition is because of their dashboards - the sort of thing that can be displayed on the 37" LCD recently mounted on the wall about 3 feet from me as a reminder to tech staff (including me) about billable time etc. If I can do this in CommitCRM economically, I'll stop looking elsewhere. Commit's new Statistics Board (in v5.6) is a start, but not heading in the direction I want to go.
What I think I want is a graphical indication of how we are tracking today and this week/month, plus a list of tickets nearing deadline, a list of tickets not touched in 72 hours, and how many incoming emails are unread.
This may be in the form of an executable file that runs on a scheduled task, reads an INI file (graph colouring conditions, staff to be included, possibly staff availability hours from a file) pulls this information using Commit's API's and writes an HTML file that the web browser automatically refreshes.
A sample layout is here: http://homepages.ihug.co.nz/~mirage1/temp/Commit%20Dashboard%20Sample.pdf (I can't see how to attach to this post)
QUESTIONS
- Does anyone have the skills to do this and want to send me ballpark figures?
- Is anyone else interested in this enough to advise they would pay around US$100 for this if it was developed and easy to run?
- Is anyone else strongly interested in this or similar functionality and wants to share development share costs?
- CommitCRM Team, do you think it likely this sort of functionality will be included within the next 12 months?
- CommitCRM Team, does accessing the API use a license?