Turn off alerts to specific customer

[wsandwith]

Is there any way to turn off the alert server for specific customers?

The only way I see it so far is to remove the customers email address from thier contact details, this is not so good when I need the email to communicate with them on other issues.

Any ideas anyone, and if not then this would be a very nice feature to have an off/on switch for alerts in each account details page right by the email address.

Cheers!

Wendell

[Support Team]

Hi Wendell,

The way to disable it at the customer level is just like you described.
In some cases it may not be ideal... we have a request for this on file already. I've just added you vote.

Thanks,
Sheli

[wsandwith]

So if I have no email on record for the client will my email connector still route the support emails emails to the correct client?

[Support Team]

You should use secondary contacts for this, this way the email address will be identified.
By the way, the Auto-Response with the new Ticket details etc. will still be sent to the customer. This is an Email Connector feature, not the Alerts Server one.

[wsandwith]

Ok, so I will ask the same question about the email connector, is there a way I can filter out which customers recieve the emails? and if not then maybe some way to manually filter them out in the future?

Cheers!
Wendell

[Support Team]

The Email Connector automatically converts and email sent from a customer into a service Ticket in RangerMSP.
Once a Ticket is created, and in case the auto-response feature is enabled, the Sender receives and automated email reply confirming that their email has been received and that a service ticket has been opened (together with the Ticket number).
In case you enabled the auto-response feature it will always work to everyone that sent and email that has been converted into a new service Ticket.

Hope this helps.

[wsandwith]

Hmmmm, I guess I will recommend this as feature then.

Cheers!

[econtrere]

Any update on this? I would really like to control which customers receive automatic alerts.

[Support Team]

There aren't news on this at this stage. Thanks for asking.

[ChrisW]

Is there an update on this yet? I too would like to control which customers receive automatic alerts.

Chris W.

[Support Team]

Yes, this new option will be included in our coming release. It will enter beta very soon and it is a free upgrade to anyone that purchases RangerMSP these days.

HTH

[BDTECHRob]

Do you have a planed release date for the next version?

[Support Team]

As announced in this thread the new version is already in Beta and once all reported issues will be evaluated to resolved it will be officially announced, probably within a few weeks. You are welcome to apply and participate in the Beta.

Edit: The ability to disable email alerts by the Alerts Server for a specific account has been included in version 6.1 of RangerMSP.