What happens when 0500-9999 is reached?

[asb924]

Hi,

Just curious as to what happens when new tickets reach 0500-9999.
Does it count up to 0501-0001 or 0500-10000?

Thanks.

[Support Team]

It will simply continue to increment the number - 0500-10001, 0500-10002, 0500-10003 etc.

HTH
Dina

[itognet]

Well,
the right question is, what happens when then tickets get over 0500-9999999999? (Which is max)

Just curious,
Dennis.

[Support Team]

I'm not sure but I guess that we will have to wait and see... I just hope that we will live that long :-)

Thanks,
Dina

[AN-Tech]

I think by then there will be an option to change the first 4 numbers to whatever you like :-)

[danoli]

Why does it start 0500-xxxx ?

[AN-Tech]

btw, I should have clarified that my message was just a joke. I really don't care that it starts with a number that I cannot change.

[Support Team]

@ascendnet - Yes, we got that :-)

The fixed 0500 prefix was originally designed to be more dynamic in the future, however, lots of other stuff keeps us busy. The 0500- prefix does help a lot with identifying Ticket numbers on Email Subjects and in some other additional places.

[northwestmsp]

On this note: the ability to change the prefix on these would be immensely useful as we have different departments/stores using the same database and the ability to quickly identify different types of tickets by the prefix would be very useful.

[Support Team]

Thanks exbabylon.

[sudogreg]

we are at 0500-4400 something now, started at 0500-0001, been a busy couple years. would really like it to go to 0501-#### once we reach that point.

[AN-Tech]

I would have to go with sudogreg there also, it would be nice to have a consistent 8 digit number as opposed to increasing.

Shoot, I just noticed that I am at 0500-7600. Probably have less then a year before we roll over to a 9 digit one.

[raymond]

ditto on the 4-4 structure...

//ray

[wsandwith]

I think the ability to change the first 4 to apha or numeric would be nice

[Mister-c]

Add my vote to the ability to change the first 4 digits.

[hayden]

at 3850... catching up.

[danoli]

just about to hit 0500-9000..!
It would be so good if the 0500 part could be utilised.

[hayden]

Looks like we are doing 3500 tickets a year now :P at 7100 now.

[raymond]

we will be hitting that 10,000 mark some time in 2013...

Commit, is there any chance the numbering is going to change to 4-4 (go to 0501) instead of 10001, 10002, etc? I think we would prefer it go to 0501 to keep the number of digits the same but I don't know what other plans are in the works.

I would like to sort this out before we hit that point... once we are there, there is no changing tracks!

thanks --

//ray

[Support Team]

RangerMSP ticket numbering is continuous (and you can move it forward to any number you want), in any case once you reach 10,000 this is the ticket number that will be assigned, then 10,001, etc. There is no option to modify the prefix.

HTH

[sudogreg]

Commit, the user-base here understands how it works now - but we are (from what i see, overwhelmingly) requesting that it would be globally beneficial to have the number increment (in a future release) the prefix. For example 0501-0001 instead of 0500-10000 when we hit 0500-9999 and higher. We know its currently not possible, but please take into consideration.

[lpopejoy]

We just opened ticket 0500-15103. I'm not sure what difference it would make if 0500 would increment instead of going to 10000+. Personally, I prefer the 15103 effect because I know at a glance how many tickets we've opened/closed.

Plus, in the database, the ticket # is actually 0500-0000015103 or something so you still have to do fancy magic to rewrite the ticket #'s if you are using ODBC. (That's the biggest annoyance to me)

[sudogreg]

that makes sense actually - we are in the 9000's now so we are very close to hitting 10k

[raymond]

I guess it really doesn't matter... visually speaking, it kind of bothers me but if it works technically.

lpopejoy, what happens when you list all tickets and sort by ticket number? does it sort correctly by number or "alphabetically" (does 0500-1100 show up before 0500-10100?

thanks --

//ray

[Support Team]

ray, the Tickets list will be sorted by the ticket number correctly regardless of what the length (in characters) is.