Web Interface Web Pages Not Displaying Header and Footer

[aznetplus]

Hello,

I added our company logo through the Tools > Options Menu and the Web Interface tab and using the edit Header and edit Footer.

It did modify the header and footer on the client login page, but when the client logs in it does not display the header or footer, it displays an red x where the header image and the footer image should.

I noticed when I look at the client login page it shows the header and footer images location as http://192.168.x.x:4961/files/AZLogo.jpg , but when I login and look at the header and footer images it shows the location as http://192.168.x.x:4961/EXEC/0/AZLogo.jpg .

I have search all over and cannot find the path /EXEC/0/Imagefilename.

The header and footer images do not display in any of the web pages from view tickers, create new tickets, assets,contracts, changes, etc.

How do I get the header and footer images to display in the web pages after the client has logged in?

Thank you,

aznetplus

[Support Team]

If you are using image files in the HTML of the Header/Footer, you should save these images in the same folder as the HTML file (<RangerMSP>\WebInterface\Files) and link to them using the "/Files/" token.

For example, to use the image file called "mylogo.jpg" in your HTML code, save it as
<RangerMSP>\WebInterface\Files\mylogo.jpg and when editing your header and footer HTML code, make sure to link to it in the HTML as follows:

<img src="/Files/mylogo.jpg ">

After modifying the Header and Footer, you may need to restart the RangerMSPWebInterface service for the changes to take effect immediately (it will affect eventually, but for immediate effect it may be faster to restart the service).

HTH

Anna

[aznetplus]

I had it setup using <img src="mylogo.jpg "> after I changed it to use the correct usage format of <img src="/Files/mylogo.jpg "> it works great.

Thank you very much for your help.

aznetplus

[Yaredo]

To all,

I added my company logo through the Tools > Options Menu > Web Interface > edit Header and edit Footer.
After restarting CommitCRM I dont see the logo on the first page:
192.X.X.X:4961
But I can see it after I log in.
Am I missing something?
Thanks

[Support Team]

Hi,

Thanks for posting this.
Once you've made your corrections to the RangerMSP Web Interface Header & Footer files, you need to restart the RangerMSPWebInterface service in order for the changes to take effect.

Did you remember to do that?

Regards,
Doron

[Yaredo]

Doron,

I have done that.
the problem is I can see the logo only after I log in.
I can not see it in the login page.
I can see the logo in reports and everywhere else.

Have a look at my html code:


<style type="text/css">
<!--
body,td,th {
color: #33C;
}
-->

</style><h2><img src="/Files/logo.jpg" hspace="80" align="top"><h2>
<h2>My companyh2>


Thanks.

[Support Team]

Hi,

Thanks for the update.
The logo should've been updated in the login page by now, and if it's not being shown, then perhaps we'd suggest that this is a caching issue in the browser, and that perhaps trying a different browser would help.

If the logo does not yet show on the logon page, please send us the log files from your RangerMSP system. The log files can be found in Help > Technical Support.

Once we have the logs, we’ll analyze them to ascertain the cause for this behavior.

Thanks,
Regards,
Doron