incorrect time reported by timer --

[raymond]

did some testing where we paused the timer then applied charges directly from the timer... what we are finding is that the start and end times don't account for the pauses (not sure how it would)... thinking the times shouldn't even be added to the ticket if there is a pause as the information is simply incorrect... would rather have it blank than inaccurate.

thanks --

//ray

[Support Team]

There's a separation between the Start/End Times of a Charge and the actual amount of time you select to bill your customer with -
It's like you tell your customer "I've spent a total of two hours fixing your server this morning, it was all ready by 1:00PM".
Each Charge record has a single Start/End times. If you want to bill your customer by start/end times you can simply add several Charge records under the Ticket - each detailing the time spent with 1:1 correlation to the time being charged.

HTH,
Dina

[raymond]

still don't like how this works but the fix for us will be in 5.6 when we can simply ignore the times as they pipe out to quickbooks...

thanks --

//ray