selecting multiple items in inbox --

[raymond]

would be really nice if we could multi-select items in the inbox in the tickets window and mark them as read... currently we need to right click each entry and select "Remove from Inbox"... thanks --

//ray

[lpopejoy]

Add my 550 votes to that please. :)

...or let us update the necessary field via ODBC. ;)

[Support Team]

Agreed. This feature request has recently become popular... Will add your votes. Thanks.
A note for @lpopejoy... API, API, API :-)

Thanks,
Sheli

[lpopejoy]

Note received on API, however, as discussed earlier, this particular field isn't even editable via the API. ...or did I get that wrong?

[Support Team]

True. Any external system that uses the API forces its updates to be listed in the Inbox.