CommitCRM Client Crash / Disappears

[OmniCom]

Hi,

We've hit a problem where our CommitCRM client crashes and disappears when you select a particular customer accounts "contact" details tab. All other customer accounts are OK.

The crash log is here:-
...


Any one got any ideas?

[Support Team]

OmniCom - please send us All your RangerMSP log files by email using the Help > Technical Support menu in RangerMSP. We will analyze this and will get back to you with out findings.

Regards,
Sheli

[Bright Future Computers]

Was this resolved?
We have the exact same issue whilst trialling the software.
We need to know how to fix this so that we can fix it if it happens again.
Thanks.
Andy

[Support Team]

Hi Andy,

Yes, it was resolved and it was a local issue a we fixed it for the customer installation.

Please send us your RangerMSP log files using the Help > Technical Support menu in RangerMSP and we will then analyze them and get back to you with our findings.

Thanks.

[Bright Future Computers]

Thank you for such a speedy reply. I have already sent the logs.
Just my luck that the customer involved is the one I need to do the most work with.

Thanks again.

Andy

[Support Team]

You are welcome. I just checked and we haven't received your email with the log files yet... Please verify that it was delivered successfully.

[Bright Future Computers]

Sorry. Not sure what happened. Should be with you any moment.
Really liking the software.
Hope its an easy fix ..

[Support Team]

Received. Thanks. We've already asked you for some additional files. Please see our email...

[Bright Future Computers]

Love the response with support. Almost 100% certain that we will be licencing this.

Great service. Thanks.

[Support Team]

Thank you! We've just sent you some files...

[Bright Future Computers]

Fantastic Service Sheli. All up and running again in good time.
Very impressed. CommitCRM is definitely for us.

Thanks again.

Andy