task items --

[raymond]

can someone tell me what these are or at least point me to the proper documentation (I looked/searched but didn't find anything). I see that we can assign tasks in the pending tab of a ticket/account but we can't figure out where these pop up for the employee (I'm assuming these show up as a list somewhere so that an employee can see specific tasks they are assigned within a ticket -- if not, the need to!).

thanks!

//ray

[Support Team]

Tasks are displayed under the Pending tab of a Ticket where users can see which Tasks are assigned to them. In addition, when opening the Calendar/Dispatcher Window then you'll find the Tasks tab where you can see all due Tickets (they are also displayed under the Daily Calendar).

Hope this answers your question.

Thanks,
Bracha