Email Tickets

[charlie.ford]

Hello,

I have setup my email settings on CommitCRM crm so my customers can email and create new tickets however I was wondering what they have to include in the email for it to create the ticket, i.e: what to put where in the email to put in certain fields.

Your help would be much help

Charlie

[Support Team]

Hi Charlie,

Thank you for asking this.

Actually, you customers are not bound to anything. They can write anything they like, format it anyway they prefer, attach files, etc.

The way it works is as follows:
Customer sends their email message to your ticketing support email address, for example, support@yourbiz.com.
This is the email address defined for RangerMSP Email Connector.
The Email Connector then pops this message and analyze it. It looks for the Sender email address and searches RangerMSP Accounts/Contracts database for a customer with this email address. In case it finds one a Ticket is created under the customer record with the matching email address.

More information on how it works can be found here.

Hope this helps,
Sherry