Blank Custom Report??

[hugicr]

I am working on creating a report based on the system report for the Tickets category called "Expanded Ticket Details".

I have worked with creating custom reports for quite a while and felt I understood using them. However, when I copied the "Expanded Ticket Details" report and removed some of the fields that I did need and added the ticket NOTES section, upon generating the report I get a Blank page.

I didn't change anything else from the system report to the custom report.

Please help.

[Support Team]

Thanks for asking.

It looks like something got broken after all while working in the designer.

Please copy the system report again and make the changes step-by-step checking each time that all is in order and works.

On a side note - whenever you need to use freetext/memo fields in your customized report (like Notes, Ticket Description and other multi-line text fields), select DbMemo from the report designer toolbar, and not DbText. Then assign the memo database field to it.

Hope this helps.
Dina