customized ticket status

[remsle]

hi!

how do i transfer status from open to closed ticket group?

for example:

[open]
new
pending
scheduled
rescheduled
BER
QC

[closed]
canceled
completed

i wish to transfer BER to closed ticket group..

thanks,
remsle

[Support Team]

remsle,

As you've already noticed, there are 8 "Open" related statuses, and 2 "Closed" related ones. You cannot move statuses between the groups. You can, however, rename that Status names (for this right click the Status label field and select "Customize Status Values", or select the same option from the Tools > Options > Tickets (Admin) tab.

HTH,
Rinat