View Full Version : undelete --
raymond
May 4th, 2010, 02:28 PM
is there a way to undelete a deleted item (ticket, charge, etc.) -- I see some items that were accidentally deleted in the history window but there doesn't appear to be a restore option...
thanks...
//ray
Support Team
May 4th, 2010, 02:44 PM
Hi Ray,
The system doesn't include a database "trash bin", so the lost data cannot be recovered unless you have backed them up. If you have a recent backup of that history data, you can restore it and continue using that with only losing the data entered after the backup.
We generally don't recommend making a habit of deleting Customer Oriented information from the system, since it may be useful in the future. We suggest setting up a procedure not allowing yourself or any employees to delete RangerMSP data unless absolutely necessary.
Hope this helps.
Regards,
Sherry
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