Alert Emails Not Sending

[nicklloyd]

Hi,

I've configured Alerts to send me messages when new tickets are opened but they are not coming through. Tickets are being generated when an email hits our support mailbox, so I think my settings are correct. In there anything else I can check?

Thanks,

Nick

[Support Team]

Hi Nick,

Issues with email alerts can be caused by the following reasons:
1) Missing Alerts settings in the client side or on the server side (via ServerConfig)
2) This may be due to issues with outgoing emails via the Alerts Server

What I suggest is first to make sure all the settings are correct according to the settings described in the Alerts Server user guide here.

If all seems to be defined correctly, I would go over the troubleshooting section for the Alerts Server here. You may also find some helpful troubleshooting suggestions specifically for outgoing emails in the Email Connector user guide (since it also uses the same "outgoing" mechanism). Click here to reach this section.

Usually going over these suggestions helps to resolve any outgoing issues.

Dina

[nicklloyd]

Thanks Dina, I'll have a look at the troubleshooting.

After posting I have received one alert after a ticket was assigned to me. However, I've also created numerous tickets and not received alerts for those.

Nick

[Support Team]

Okay, sounds like a good start :-)

Let us know how it goes.

Dina