Support Team
May 14th, 2009, 06:53 AM
Starting with RangerMSP 5.0, the system will validate that a ticket has charges linked to it before closing. This new validation test is designed to help you capture more billable time and make sure all tickets are being charged for. This feature can help remind technicians to log all the work performed prior to completing the ticket.
When closing a ticket and changing its status to Completed (Closed), the system now performs some validation tests to make sure you don't forget any actions that need to be performed prior to closing the ticket. The system checks and alerts the user when closing a ticket that has no charges linked to it. The technician can then decide whether to quit closing the ticket and add the missing charges first, or to continue closing the ticket. Administrators can program the system not to allow technicians to close Tickets that have no linked charges, or to completely suppress this option (see Tools > Options > 'Tickets (Admin)' tab).
The RangerMSP Team
When closing a ticket and changing its status to Completed (Closed), the system now performs some validation tests to make sure you don't forget any actions that need to be performed prior to closing the ticket. The system checks and alerts the user when closing a ticket that has no charges linked to it. The technician can then decide whether to quit closing the ticket and add the missing charges first, or to continue closing the ticket. Administrators can program the system not to allow technicians to close Tickets that have no linked charges, or to completely suppress this option (see Tools > Options > 'Tickets (Admin)' tab).
The RangerMSP Team