PSA Software – Business Automation for Successful ITsTrusted Since 2004

How does the owned software licensing work?

The owned software licenses are perpetual/lifetime – you pay for them only once and can use them for as long as you like. You own the licenses and never need to pay for them again.

The owned software licensing is straightforward and is based on the number of employees that you can manage in the software. Each employee requires one active employee license. This licensing model offers the flexibility to buy additional employee licenses only when needed.

Active employee licenses are also reusable and can be reassigned to other employees. All data related to deactivated employees is preserved.

Finally, the app client software can be installed on any number of PCs in your business, regardless of the number of active employees supported by your plan.

Can I own any number of Employees?

Yes, whether you have 1, 2, 8, 16, 27, 54, 152 or any other number of employees you can simply mix and match the additional employee license discounted options, listed above, to buy the exact number of licenses you need.

Which features are included?

All features are included when you buy the software. Third party plugins are licensed separately.

Do you offer discounts?

Yes, at this time we offer a new owned software license, that also includes the first employee, for a discounted price and also offer highly discounted value packs for obtaining additional employee licenses.

Can I use it with SQL?

Yes. The software can be configured to work with a dedicated SQL backend database. SQL is optional and it is not required in order to use the client app from multiple PCs in your local network all accessing the shared database. A license for the SQL database server, which is a 3rd party software, is not included with your software monthly or yearly plan and it may be purchased separately. Learn more & Pricing.

Am I entitled for support & upgrades?

Support and version upgrades are provided to customers that opted into the optional annual coverage plan for support & upgrades.

Can I use my owned licenses without an annual plan?

Yes. You own perpetual/lifetime licenses for the software and you can use your software for as long as you like even without being covered by an annual plan. With the optional annual plan you become entitled for support and also receive upgrades to any new version that is released during the plan coverage term.

Do you offer a monthly subscription option too?

Yes, we also offer an entirely different, subscription based, licensing model. You can learn more about it here.

Manage Customers & Contacts

Ticket Management

Asset & Configuration Management

Dispatching Board

Manage Sales Opportunities

Manage Quotes

SLA

2-way Sync with Outlook

Knowledge Base

Ticket Email Thread Management

Task Management

Calendar

Statistics Board

Customer Web Portal

Turn Customer Emails into Tickets

Online Quote Approvals by Customers

Billing Contracts

Time Tracking & Billing

Custom Pricing

Products/Items Management

2-way Integration with QuickBooks

Timer! Easily Capture Billable Time

Invoice to Xero!

Automatic Reports to Your Inbox

Block of Time/Money/Tickets

RMM: Maxfocus/GFI MAX Integration

RMM: Continuum 2-way Integration

Web Interface

Mobile Friendly Web Interface

Reply to Tickets by Email

Powerful Reporting

Live Data Pane (Dashboard)

Built-in Report Designer

Highly Customizable

Scheduled Reports to Customers

Get Email Notifications for Changes

Send Email Alerts to Customers

QuoteWerks Integration

Convert Email Notifications into Tickets

Document Management