Category Archives: Product

Much Ado About To-do

When you need to get things done, you can’t go wrong with a good old trusty to-do list which helps you organize what needs to be done and by showing what has been done so far, also helps keep you … Continue reading

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New Version 8 Released!

Hi! We are very excited to announce the release of the new version of our Professional Services Automation software. The all new version 8 of our PSA software is ready and available for you to download right now! There are … Continue reading

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You Can’t Stop the Signal – the Tickets and Techs Must Keep Moving!

When Tickets are arriving for all manner of issues, from multiple customers and you need to assign them to various technicians at differing times throughout the day or week, you need a way to manage all this efficiently and effectively. … Continue reading

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Sysadmin Day “Best of the Worst” Contest Winner

As you may already know if you have been following this blog, we recently announced a contest for Sysadmin Day which was on July 25th this year. We had a load of entries for the contest which were great fun … Continue reading

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Sysadmin Day “Best of the Worst” Contest

In honour of the 15th annual System Administrator Appreciation Day on July 25th we are having a little contest! No doubt just about everyone in the IT industry has had a bad day at some point, when everything seems to … Continue reading

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10 Ways to Charge More for Your IT Services

Business is ultimately about making money and every business owner would like to make more money than they currently do and preferably for less work. But how can an IT services business charge more for the work they do and … Continue reading

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Drag & Drop Tickets

In the endless quest for improved efficiency, every little bit counts, every second and every step which can be shortened or removed from the process entirely, helps streamline your workflow and improve productivity. One such efficiency feature is the ability … Continue reading

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4 Simple Steps to Bill IT

Always a popular topic amongst IT service providers is the the subject of billing for all that hard work done and often also for items sold such as computer hardware and software. A business simply isn’t a business if there’s … Continue reading

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Ticket to Ride

Tickets are a key part of most service businesses, they are the lifeblood rushing through various arteries to and from the beating heart of your business. Tickets mean work and hopefully more billable hours (depending on the contract terms of … Continue reading

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What is Professional Services Automation?

The automation of professional services, particularly for IT services and MSP’s, is of paramount importance for the effective and efficient functioning of that business. Competition can be fierce and scaling up requires maximizing opportunities and income generation while ensuring all … Continue reading

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